Customer satisfaction is our top priority.
If for any reason you are not happy with your purchase, you can return it within 14 days from the day you received it.
A written notice should be made explaining the reason for returning.
An item that was custom made for you or engraved cannot be returned.
Items can only be returned if they're unused and must be in their original packaging.
All returns are subject to a restocking fee which will be deducted from the customer's credit. Items up to 100$ - 20% , over 100$ 15% restocking fee.

RETURNS:
Please follow these steps:
◙ Pack your return securely, in the original package, NOT USED, and include your invoice.
◙ Ship your package insured for the full purchase price (optional).
◙ Send your tracking number to our email address / Etsy Conversation so that we can know when to expect your package.
We are not responsible for merchandise that is not received or not returned in accordance with these terms.

REFUNDS:
◙ An email will be sent to confirm receipt of your package. Refunds are in the form of original payment.
◙ All returns will be inspected by our Quality Assurance team before we can process a refund.
◙ We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.

Product returns should be sent to our customer service department, to one of the following addresses:

Bier Judaica
1 Tuval st.
Romema industrial center,
Jerusalem 9446601 Israel

United States and Canada customers, please use the following address for returns:
Avi Sandler
C/O The Silver Cellar
1173 E 29th St. Brooklyn, NY
11210 U.S.A

We are confident you will enjoy our products which we make the best effort to produce at the highest quality possible.

We carefully examine every product before they leave our workshop, yet, rarely a product could be damaged due to the manufacturing process.
If the fault was ours, please let us know by sending us photos of the defective product. We will examine the damage, and if it was on our end, you would be entitled to an exchange or refund.

All our products undergo four stages of wrapping; plastic, foam, an aesthetic box, and a protective recycled box wrapped and packed to avoid damage during transit.
If you are sending a gift, we can provide a beautiful extra wrapping option of the ‘aesthetic box’ and add a greetings card for the receiver of the gift. If you prefer this option, please state so at the ‘checkout’ under the ‘Message to Seller’ option or check the box for "Gift wrappng".

You are welcome to contact us with any idea for a personalized or custom-made item.
We provide custom and personalized orders and we encourage you to contact us for any ideas on your personalized item!
Customization can include; a certain finish, anodized color, a change of the handle/leg with an item you seen in other Bier designs, engraving or any other special requests.
Please note that custom orders take longer to create and mostly need approximately 10-30 business days to complete.

Many of our customers are telling us they find hammered Menorahs or Kiddush cups to be especially aesthetic, modern, easy to clean and have an overall luxurious artistic touch. some of our customers ask us to add a special name engraving and personalize it for a family member or wedding or a special event, so it makes it even more perfect and respectful Judaica gift.

Yes, we can design a candelabra of 9 or 16 or any number or design you have in mind. we specialize in custom-made pieces. all you need to do is to contact us and we will listen to your ideas and share with you our vast experience in taking personal artistic designs into real handmade production. so what's on your mind?

Yes. you can buy any piece you find suitable separately. share with us an image of your kiddush cup so we can offer you the best plate in stock to choose from. we can also personalize the silver plate with name or blessing engraving of your choice.

Very often we get a special request like this one: "Hi, I am looking to purchase a kiddush cup for my parents 50th wedding anniversary. We are looking to engrave all the names of their children and grandchildren. Is that something you would be able to make for us ? Thank you.

Well, the answer is yes ! its a great gift and we are happy to do that!